Privacy Policy

Last updated: 16 June 2025

Home Wise Electrical ("we", "our", "us") is committed to protecting your privacy. This policy explains what personal information we collect and how we handle it in line with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. What we collect

Contact details – name, address, phone number, email.
Job details – service address, description of the work, photos you send us.
Payment details – invoices, payment confirmations (processed securely; we do not store full card numbers).
Website data – basic analytics such as pages visited, browser type and IP address (collected via cookies).

2. Why we collect it

We collect this information so we can:

give quotes and schedule work;
complete electrical services safely and comply with legal requirements;
process payments and send receipts;
reply to enquiries or complaints; and
improve our website and services.

We do not sell your personal information.

3. Who we share it with

We only share your information with:

our licensed electricians and trusted subcontractors who need it to do the job;
payment providers and banks to process transactions;
insurers or regulators if required by law; and
trusted service providers who host our website or email.

Some of these providers may store data overseas (e.g. in the USA or EU). We require them to protect it to Australian standards.

4. Cookies

Our website uses basic cookies and analytics to understand site traffic. You can block cookies in your browser, but parts of the site may not work as intended.

5. How we keep it safe

We use secure servers, encryption (HTTPS/SSL), password protection and staff training to keep your information safe. We keep records only as long as required by law or for business needs, then securely delete them.

6. Access or corrections

You can ask to see or correct the personal information we hold about you. Email info@homewiseelectrical.com and we’ll respond within 30 days.

7. Complaints

If you believe we’ve mishandled your information, contact us first. If we can’t resolve your concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The latest version is always available on our website.